Gloria K Ghv

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Product failure

Paid $35 for a BHG oil diffuser. Failed after 4 months. Very disappointed in the quality for this price.
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Loss:
$35

Preferred solution: Price reduction

User's recommendation: Do not buy oil diffusers with plastic parts

Gigi G Rhe

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| map-marker Shirley, New York

Replacement

Better Homes And Gardens - Replacement
Better Homes And Gardens - Replacement - Image 2
I purchased a coffee table and the bottom shelf chipped off already . Bought in October 2022 it is past the 90 days for Walmart. Beautiful piece
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Enedina J

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Bunk bed

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Original review Jun 02, 2023
Got a hold of BHG 800-295 nineteen eighty The slates on the bunk bed keep coming off and there is a big gap that my (50lb)daughter keeps falling through by the ladder. They kept asking for a sticker that we still haven't found for the model number.
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Pros:
  • Lots of good products
Cons:
  • Just the slates for bunkbeds

User's recommendation: Just be cautious

Michelle R Kze

Product Problem

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Original review Jun 13, 2023
I purchased a BH&G dish drying rack, the silverware holder is totally wrong! No matter which way you put silverware in the holder, they fall trough and/or get stuck. This is a huge flaw in the design! I try to call to see if there is a different one I can get, but keep being asked for my subscription #, I don't have a subscription, so unable to talk to a person.
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Pros:
  • Beautiful dish drying rack
Cons:
  • Silverware holder is flawed and has ruined some of my siverware

Preferred solution: Replacement silverware holder

User's recommendation: Have already told my daughter in law not to buy this dish drying rack even though it's such a nice one

Karen T Lol

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Curved Shower Rod

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Better Homes And Gardens - Curved Shower Rod
Better Homes And Gardens - Curved Shower Rod - Image 2
Better Homes And Gardens - Curved Shower Rod - Image 3
I am writing to inquire about Lifetime Guarantee that my shower rod will not rust- Guaranteed. It rusted. Is there compensation as it had to be replaced due to the rusting. I have pictures to prove it has definitely rusted.
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Loss:
$36

Preferred solution: Full refund

Elizabeth J Bpp

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Lamp works intermittently

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We bought a table lamp a couple weeks ago and it seemed to work fine the first week, then it would randomly turn off, sometimes after an hour or so. Now it wont stay on for more than 5 minutes. When this happens, the foor button doesn't work to turn the light back on. Update - BH&G emailed and told me to call walmart. Walmart told me I have to drag the whole table lamp back in their store for a replacement. If I could give zero stars I would. This thing won't fit in my car. I just want a replacement switch.
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Loss:
$80
Pros:
  • Pretty non-functional lamp
Cons:
  • Does not work

Preferred solution: Replacement switch

User's recommendation: Don't buy anything from BH&G.

carolyn c Kil

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Bought furniture and it’s warped

Better Homes And Gardens - Bought furniture and it’s warped
Better Homes And Gardens - Bought furniture and it’s warped - Image 2
Better Homes And Gardens - Bought furniture and it’s warped - Image 3
Better Homes And Gardens - Bought furniture and it’s warped - Image 4
Better Homes And Gardens - Bought furniture and it’s warped - Image 5
Better Homes And Gardens - Bought furniture and it’s warped - Image 6
Put furniture together and its warped. It was the last one they had. I paid a Man to Pick it up and deliver to me. I hired a man to put it together.
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Loss:
$350
Pros:
  • Reputation of company
  • Quality
  • Good looking product

Preferred solution: 2 replacement chairs please

User's recommendation: Hope company makes this right

Kelli G Iap

Your bathroom paint is wiping right off of my walls after 1 month

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I prepared the bathroom and primed the whole room prior to painting. I always wipe down my walls after showering. Now after maybe 2 months, it comes off on my towel.
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Preferred solution: Full refund

User's recommendation: Don't buy this

Diana B Vrp

Change address

No one answered !!! Need to change address and no one answered my call Should have better customer service
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Preferred solution: Address changed

Natalee W Wsf

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914441****

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I purchased the out door patio furniture and it did not come with its hardware for assembly or instructions . Tried call be very hard to get in touch with anyone.
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Loss:
$280
Cons:
  • Missing parts

Preferred solution: Hardware for assembly and instructions

Susan G Hes

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Defective fan

Original review Jun 04, 2023
I bought a metal ocilating fan last year at Walmart and the motor shuts off when it turns right then it turns back on. I paid 50.00 for it so it shouldn't be having any issues for a long time. Can I get a refund, replacement or a repair on it? I'm concerned that there's a short in it which may cause it to catch fire. I'm a Christian so I didn't like the title of the complaint site pi@#$& consumer! It's very unprofessional!
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Loss:
$50

Preferred solution: Refund, replacement or repair

Sonya B Xqw

WORSE CUSTOMER SERVICE EVER!!

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I bought their patio furniture set on Sunday 5/22...Upon opening the large table box we discovered it was broken. I have been on the phone all DAY trying to solve this issue. Walmart isn't helpful either!! They keep referring me back to BHG and BHG customer service..for freaking magazines, just keeps giving me the 1800 WALMART number. I WILL NEVER buy another one of their products!!! WHAT A JOKE
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Cons:
  • Worse customer service ever

Preferred solution: A NEW TABLE for my set

User's recommendation: DO NOT BUY

Zadok Wxf

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| map-marker Orlando, Florida

Defective Love Seat

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Better Homes And Gardens - Defective Love Seat
Better Homes And Gardens - Defective Love Seat - Image 2

I purchased the BHG Provincial 4 Piece Conversation set May 2021. Unfortunately, I did not notice 2 slats detached from the frame of the love seat until recently.

My husband and I rarely sit on it, we sit on the 2 swivel chairs that came with the set. Since Im not in the habit of looking under the cushions on a daily basis, I have no idea when this happened. Could have been within the first 90 days, could have been later. My experience with contacting Walmart who then transferred me to BHG turned into a 3 hour ordeal.

I was told misinformation, transferred to incorrect departments, placed on hold for 30 minutes at a time, and disconnected. I was provided phone numbers that could not help me or were no longer in service. I was promised an email response within 24 to 48 hours which never came. I find myself stuck with a broken love seat that all I was asking for was to be repaired or replaced.

Nothing, all I can do at this point is throw away a $500.00 set I purchased 18 months ago.

Neither Walmart or BHG will back their failed product. Very disappointed.

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User's recommendation: Do not waste your money, not worth it!

Terri H Jnd

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No one has contacted me

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Better Homes And Gardens - No one has contacted me
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Updated by user Feb 15, 2023

No one has ever contacted me. I have a broken piece of junk- not a desk.

I want my money back.

The cam locks fell out every time I attempted to open the desk drawer. I’m extremely angry!!!!

Original review Jan 16, 2023
The better homes desk I bought is assembled using cam locks that will not stay locked!! The desk drawer is in pieces because it doesnt work properly. Im out $115 plus tax! No one has contacted me
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Loss:
$115
Cons:
  • Furniture poorly made

Preferred solution: Full refund

User's recommendation: Don’t buy a desk from better homes and gardens!

Andrea J Wqv

Defective product, Bh&G plastic container

Better Homes And Gardens - Defective product, Bh&G plastic container
Stored tea bags in the container. When I washed the container before reusing it and let it air dry. The bottom of the container was sticky and after washing it again it remained sticky. I cannot use it. I would like it replaced. Thank you, Andrea Jacobs I no longer have my receipt for this item.
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Preferred solution: To get a replacement container.

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